At JLHORSES, customer satisfaction is our priority. We strive to ensure that you are completely satisfied with your purchase. Please read our return policy carefully to understand the terms and conditions for returns and refunds.
For horse-related products:
- Products must be returned within 14 days of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- Certain items, such as feed or perishable goods, are non-returnable for health and safety reasons.
Return process:
- Contact us to initiate a return.
- Provide your order number and reason for the return.
- Once approved, you will receive return instructions.
Return shipping costs:
- The buyer is responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your item.
Refund process:
- Once the returned item is inspected and approved, we will process your refund.
- Refunds will be issued to the original payment method within 7-10 business days.
For horses:
Horses are sold after thorough consultation and agreement with the buyer. As such, horses are non-returnable and non-refundable. We ensure transparency by providing detailed information, including health and training status, and encourage buyers to visit and evaluate the horse before finalizing the purchase.
Damaged or defective items:
If you receive a damaged or defective product, please contact us immediately. Include pictures of the item and packaging, and we will resolve the issue promptly.
Thank you for choosing JLHORSES. We appreciate your trust in our products and services.